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Terms and Conditions for SongTap Ltd

Effective Date: 23/12/2024

By accessing or using SongTap, you agree to comply with these Terms and Conditions. Please read them carefully.

1. Overview

SongTap Ltd provides a platform for event attendees to request songs from a curated list provided by the performing musician(s) at live events. The app facilitates communication but does not guarantee song performances.

2. User Responsibilities

  1. Account Use: Users are responsible for providing accurate information when signing up and ensuring the security of their account credentials.
  2. Respectful Behaviour: Users must interact respectfully with musicians and others through the app. Any form of abuse, harassment, or inappropriate behaviour will result in account suspension.
  3. Request Limits: Users may be limited in the number of song requests they can make per event, as determined by the musician or event organizer.

3. Musician and Event Organizer Responsibilities

  1. Song List Accuracy: Musicians must ensure their song list is accurate, up-to-date, and appropriate for the event.
  2. Licensing and Rights: Musicians are solely responsible for ensuring they have the necessary rights, permissions, or licenses to perform all songs listed on the app for requests. SongTap Ltd is not responsible for verifying these rights or resolving any disputes regarding licensing or copyright.
  3. Request Fulfilment: While musicians are encouraged to honour requests, they are not obligated to perform every requested song.
  4. Event-Specific Guidelines: Musicians and organisers may set additional rules or guidelines for song requests (e.g., pricing, availability, or timing).

4. Payments and Fees

  1. Payments: Payment processing services for partners on SongTap Ltd are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the “Stripe Services Agreement”). By agreeing to these terms or continuing to operate as a partner on SongTap, you agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time. As a condition of SongTap enabling payment processing services through Stripe, you agree to provide SongTap accurate and complete information about you and your business, and you authorise SongTap to share it and transaction information related to your use of the payment processing services provided by Stripe.

  2. Refund Policy: Fees for song requests are generally non-refundable, even if the musician cannot fulfil the request. Exceptions may be made at the sole discretion of SongTap Ltd.

5. Prohibited Activities

Users are prohibited from:

  • Using the app to solicit illegal activities or infringe on intellectual property rights.
  • Attempting to bypass security measures or disrupt the app’s functionality.
  • Impersonating musicians, event organisers, or other users.

6. Intellectual Property

SongTap Ltd and all associated content, features, and branding are the intellectual property of SongTap Ltd. Users and musicians retain ownership of any original content they upload (e.g., song lists).

7. Liability and Disclaimers

  1. No Guarantee of Performance: SongTap Ltd is a facilitation tool and does not guarantee that requested songs will be performed.
  2. Licensing and Legal Compliance: SongTap Ltd is not liable for any legal issues arising from musicians' failure to obtain appropriate permissions or licenses for the music they perform.
  3. Service Availability: We strive to provide uninterrupted access to the app but are not liable for downtime, technical issues, or errors.
  4. Third-Party Services: SongTap Ltd is not responsible for any issues arising from third-party payment processors or services.

8. Privacy Policy

Your use of SongTap Ltd is also governed by our [Privacy Policy]. Please review it for details on how we handle your data.

9. Termination

We reserve the right to terminate or suspend your access to SongTap Ltd for any breach of these Terms and Conditions or at our sole discretion.

10. Modifications to Terms

We may update these Terms and Conditions periodically. Users will be notified of significant changes via the app or email.

11. Governing Law

These Terms and Conditions are governed by the laws of New Zealand. Any disputes will be resolved in accordance with these laws.

12. Contact Us

For questions or concerns about these Terms and Conditions, please contact us at support@songtap.app.

By using SongTap, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. Enjoy your event experience with SongTap! 🎵