Privacy Policy for SongTap Ltd
Effective Date: 23/01/2025
At SongTap Ltd (referred to as we, us or our), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our app.
1. Information We Collect
We may collect the following types of information:
- Account Information: Name, email address, and other details you provide when creating an account (musician only) or using the app.
- Usage Data: Information about how you interact with the app, such as song requests and event attendance.
- Payment Information: If applicable, payment details processed securely by third-party payment providers.
- Device Information: Details about the device you use to access the app, such as operating system and app version.
You are not required to provide us with all of the personal information we request from you, but if you do not provide us with the requested information, you may be unable to access and use, and we may be unable to provide to you, all of our products and Services.
2. How We Use Your Information
We use your information to:
- Provide and improve our app and services.
- Process song requests and facilitate communication with musicians. Send notifications about events, updates, or changes to the app.
- Analyse app usage to enhance user experience.
We will never use your personal information for a purpose which you have not been notified of before or at the time your personal information was collected. If we need to use your personal information for a new purpose, we will always obtain your express authorisation before doing so.
3. How We Protect Your Information
We implement industry-standard security measures to protect your personal information. However, no system is entirely secure, and we cannot guarantee the security of your data.
4. Sharing Your Information
We do not sell or share your personal information with third parties, except in the following cases:
- With Musicians/Event Organisers: To facilitate song requests.
- With Service Providers: For payment processing or technical support.
- Other third parties: To the extent reasonably required to carry out any of the purposes for which we may use your personal information (as outlined above at 2).
- When Required by Law: To comply with legal obligations, investigations or to protect our rights.
5. Your Choices
- Account Management: You can update or delete your account information by contacting us at support@songtap.app.
6. Third-Party Links
Our app may contain links to third-party services. We are not responsible for the privacy practices of these external sites. They are provided for your convenience only, and do not imply that we check, endorse, approve or agree with the privacy practices of the third party websites linked to. We encourage you to be aware when you leave our website and to read the privacy statements of each and every third party website you visit.
7. Children’s Privacy
SongTap Ltd is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children.
8. How You Can Access/Amend Your Personal Information
Subject to the exceptions set out in the Privacy Act, you may seek access to personal information which we hold about you by contacting our Privacy Officer at privacy@songtap.app.
We reserve the right to charge you a reasonable amount for providing copies of any personal information you request, to take into account reasonable time, cost and effort involved.
If you request a correction to your personal information and we agree that your personal information needs correcting, an amended record of your personal information will be provided back to you. If we do not agree to your request for a correction, you may request that we take reasonable steps to attach to the information a statement of correction sought but not made.
You may also amend your personal information associated with your account by updating your account details as stated above at 5.
9. Changes to This Policy
We may update this Privacy Policy from time to time, providing reasonable notice prior to changes taking effect. Significant changes will be communicated through the app or via email.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at privacy@songtap.app.
By using SongTap Ltd, you agree to the terms of this Privacy Policy.